Shipping & Returns
Our shipping rates use the Royal Mail rates and are calculated by weight. Postal rates increase every year! If you are in the UK then please keep in mind that the lowest postage rate for a small packet is now up to 750g so whilst it may seem expensive on a small order it will not go up until your parcel weighs over 750 grams.
A number of options for shipping are included depending on your country, if you do not see a shipping rate that is suitable for you please do not hesitate to contact us. If you are only given the option of store collection then please contact us and we will sort out the problem if there is one or give you a price at actual cost for a courier.
Due to a ridiculous amount of missing parcels we now only ship to Italy via an insured method, we apologise to our Italian customers who we really value but we can no longer absorb the really high parcel loss rate.
For returns: We accept returns within 7 days of receipt, refunds exclude postage. If an item is broken or damaged in any way we will normally need it to be returned to us before we are able to send a replacement, in this case we will pay the return postage. Any other problems please contact us and we will be happy to sort out a solution on a case by case basis.